This booking is operated by Willy Wonka Limited, which is registered in England under company number 8674020.
Making Your Booking
Please complete the booking form and forward it to Willy Wonka Limited, together with your non-refundable deposit of 25% of the total booking of £250 per person (whichever is the greater) made payable to Willy Wonka Limited. On occasion some bookings may require a higher deposit, in which case you will be advised at the time of booking. If you are booking less than 6 weeks prior to departure, the full cost of the booking is payable. On receipt of your booking form and deposit we will confirm your booking in writing, then approximately 4 weeks before departure we shall send you further information relevant to the booking that you have made, together with a final invoice, which will also show any surcharges due (if applicable). You must pay the invoice within 10 days of the invoice date otherwise we reserve the right to treat the booking as cancelled and apply the cancellation conditions as set out below. Your travel documents are dispatched about 7/10 days before the tour departs. Willy Wonka Limited acts only as agents for the owners of accommodation and services provided, and are subject to the laws of the country in which such carriage or other facility is required.
Passport, Visas & Health
All clients are personally responsible for ensuring that they have a valid passport, relevant visa/s and conform to the health regulations required by the country/s that will be visited during the booking. Advice on health requirements may be obtained from your GP, or alternatively from the Department of Health leaflet Advice on Health for Travellers, which may be obtained from the Dept of Health.
The price of the booking is based upon tariffs, other costs and exchange rates published in the Financial Times on the date of publication shown on the relevant itinerary.
The price of your travel arrangements may be varied due to changes in: Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £100 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may amend your travel arrangements and receive a partial refund. except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in the ‘Alterations by Willy Wonka Limited’ paragraph below, to accept an offer of alternative travel arrangements from us if we are able to do so. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
You or any member of your party may cancel your booking at any time providing that the cancellation is made by the person who signed the booking form and is communicated in writing. As this incurs administration costs we will retain the deposit and in addition will apply cancellation charges as shown below. Period before departure when written cancellation is received and the cancellation charge applicable, shown as a percentage of the booking price:
If you are obliged to cancel, you may, with reasonable notice, transfer your booking to a third party who satisfies the conditions required taking that booking, but we will retain your deposit to cover the administration cost for the transfer.
Alterations by Willy Wonka Limited
We will do our utmost to provide the booking arrangements that have been confirmed, but we must retain the right to modify or cancel any booking accommodation or arrangement, if unforeseen circumstances amounting to ‘force majeure’ arise. In such circumstance, we will inform you as soon as possible, and, should the change be such that it alters the nature of the booking, we shall give you the choice of an alternative booking or a full refund of all money paid. In recognition we will absorb all financial loss consequent upon cancellation due to ‘force majeure’. We shall not cancel any booking for reason of political tension or natural disaster unless specifically recommended to do so by the Foreign Office.
Alterations by you
We will do our best to make any alterations you may require after confirmation has been issued, subject to availability and to the payment for any increased costs relevant to the change. Any requests for alteration to an itinerary should be made in writing and signed by the signatory of the original Booking Form. If alterations are made less than 8 weeks prior to departure, an additional £50 per booking charge will be levied together with any communications costs incurred.
We do not exclude or limit any liability to our clients which may arise from proven negligence by any person employed directly by us or by our suppliers and subcontractors, servants or agents of the same whilst acting in the course or their employment in respect of death, bodily injury or illness. Such liabilities shall be subject to English law and all proceedings shall be within the exclusive domain of the English courts. We shall endeavour to afford general assistance to our clients in the event of illness, injury or death during the period of the tour. We accept responsibility for ensuring that all parts of the tour are supplied as described and that all services shall reach a reasonable standard. Naturally we cannot assume responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disaster.
It is imperative that you take out adequate travel insurance to our reasonable satisfaction. We will require you to let us have evidence of your insurance at least 8 weeks prior to departure or at the time of booking if later. We reserve the right to terminate your booking if you fail to obtain travel insurance cover. Particular care should be taken to ensure that you have adequate cover, in particular for cancellation and emergency repatriation in the event of medical problems.
Complaints & Arbitration
We will always endeavour to resolve any complaints on the spot. However, if the matter cannot be resolved, you must write to Nic Lander Director, within 14 days of the end of the booking. We will endeavour to resolve the problem as promptly as possible. In the unlikely event that the problem is not amicably resolved the case may be referred to arbitration. Arbitration on documents alone with restricted liability on the customer in respect of costs.
Credit Card Payments
We do have the facility to accept payment by most credit cards. Deposit payments can be made by credit or debit card free of charge. Balance payments can also be made free of charge by debit card but will attract a levy of 2% of the value of the relevant payment if made by credit card.
Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking you consent to this information being passed on to the relevant persons.
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